1. Introduction
At ExploreThekkady, we are committed to providing a seamless booking experience. This Shipping & Delivery Policy outlines how we deliver booking confirmations, notifications, and other relevant information to you.
2. Booking Confirmation
a. Delivery Method: Once you complete a booking on our website, a confirmation email will be sent to the email address you provided during the booking process.
b. Delivery Time: Confirmation emails are typically sent within a few minutes of completing your booking. If you do not receive the email within 24 hours, please check your spam or junk folder.
c. Content of Confirmation Email: The confirmation email will include your booking details, reservation number, check-in/check-out dates, and any special instructions or requests.
3. Notifications and Updates
a. Delivery Method: We may send additional notifications via email or SMS to provide updates about your booking, such as changes to your reservation or important information related to your stay.
b. Delivery Time: Notifications are sent as soon as relevant information becomes available. Timeliness may vary depending on the nature of the update.
4. Changes and Cancellations
a. Confirmation of Changes: If you make changes to your reservation or cancel your booking, you will receive an updated confirmation email reflecting the changes.
b. Delivery Time: Updated confirmation emails will be sent within a few minutes of processing the change or cancellation.
5. Contact Us
If you have any questions or concerns regarding the delivery of booking confirmations or notifications, please contact our customer support team.
6. Technical Issues
In the event of technical issues affecting the delivery of booking confirmations or notifications, we will work to resolve the problem as quickly as possible. If you experience issues, please reach out to our customer support team for assistance.
7. Accuracy of Information
It is your responsibility to ensure that the contact information you provide during the booking process is accurate. Incorrect contact information may result in delays or non-receipt of important booking information.